terms

Hotel Terms and Conditions

Article 1 — Scope of Application

1. Accommodation contracts and related agreements concluded between the Hotel and guests shall be governed by these Terms and Conditions. Matters not addressed herein shall be governed by applicable laws and regulations (including laws and ordinances enacted thereunder; the same applies hereinafter) or generally established customs and practices.
2. Where the Hotel has agreed to a special arrangement that does not conflict with applicable laws, regulations, or customs, such special arrangement shall take precedence over the provisions of the preceding paragraph.

Article 2 — Application for Accommodation Contract

1. Persons wishing to apply for an accommodation contract with the Hotel shall provide the following information:
   • 1. Name of the guest
   • 2. Date of stay and estimated time of arrival
   • 3. Accommodation charges (in principle, the basic accommodation charges set forth in Appendix 1)
   • 4. Any other information the Hotel deems necessary
2. Where a guest requests an extension of stay beyond the date specified under item (2) of the preceding paragraph during their stay, the Hotel shall treat such request as a new application for an accommodation contract at the time the request is made.

Article 3 — Establishment of Accommodation Contract

1. An accommodation contract shall be established upon the Hotel’s acceptance of the application described in the preceding article. This provision shall not apply where the Hotel can demonstrate that it did not provide such acceptance.
2. Upon formation of an accommodation contract pursuant to the preceding paragraph, a deposit determined by the Hotel, not exceeding the basic accommodation charges for the period of stay (or three days in the case where the stay exceeds three days), shall be paid by the date specified by the Hotel.
3. The deposit shall first be applied toward the accommodation charges ultimately payable by the guest. If the provisions of Articles 6 or 18 apply, the deposit shall be applied first to any cancellation fees and then to any damages. Any remaining balance shall be refunded at the time of payment pursuant to Article 12.
4. Where the deposit specified in paragraph 2 is not paid by the date designated by the Hotel, the accommodation contract shall become null and void. This provision shall apply only where the Hotel has notified the guest of the payment deadline at the time of its designation.

Article 4 — Special Arrangements Waiving Deposit Payment

1. Notwithstanding the provisions of Article 3, paragraph 2, the Hotel may agree to a special arrangement waiving the requirement for deposit payment following formation of the contract.
2. Where the Hotel does not request deposit payment or fails to specify a payment deadline upon accepting an accommodation application, such circumstances shall be treated as the Hotel having agreed to the special arrangement described in the preceding paragraph.

Article 4-2 — Request for Cooperation with Infection Control Measures

1. The Hotel may request the cooperation of prospective guests pursuant to Article 4-2, paragraph 1 of the Inn Business Act (Act No. 138 of 1948).

Article 5 — Refusal to Conclude Accommodation Contract

1. The Hotel may decline to conclude an accommodation contract in the following circumstances. This provision shall not be construed as permitting the Hotel to refuse accommodation in cases other than those set forth in Article 5 of the Inn Business Act.
   • 1. Where the application for accommodation is not made in accordance with these Terms and Conditions.
   • 2. Where no rooms are available due to full occupancy.
   • 3. Where there are reasonable grounds to believe that the prospective guest intends to engage in conduct contrary to laws and regulations, public order, or standards of decency in connection with the stay.
   • 4. Where the prospective guest is determined to fall under any of the following categories (i) through (iii):
     • (i) An organized crime group as defined in Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), an organized crime group member as defined in Article 2, item 6 of the same Act, an associate member of an organized crime group, an organized crime group affiliate, or any other antisocial force
     • (ii) A corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member
     • (iii) A corporation any of whose officers is an organized crime group member
   • 5. Where the prospective guest has engaged in conduct that causes significant inconvenience or disturbance to other guests.
   • 6. Where the prospective guest is a patient or person equivalent thereto with a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Inn Business Act.
   • 7. Where violent demands have been made or unreasonable burdens beyond a reasonable scope have been requested in connection with the accommodation (except where the prospective guest is requesting the removal of social barriers pursuant to Article 7, paragraph 2 or Article 8, paragraph 2 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter the “Disability Discrimination Elimination Act”)).
   • 8. Where the prospective guest has repeatedly made requests to the Hotel that constitute an unduly burdensome demand likely to significantly impede the provision of accommodation services to other guests, as specified in Article 5-6 of the Enforcement Regulations of the Inn Business Act.
   • 9. Where accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable circumstances.
   • 10. Where the circumstances fall within the scope of the Kagawa Prefecture Travel Agency Act Enforcement Ordinance.

Article 5-2 — Explanation of Refusal to Conclude Accommodation Contract

1. Where the Hotel declines to conclude an accommodation contract pursuant to the preceding article, the prospective guest may request that the Hotel provide an explanation of the reasons for such refusal.

Article 6 — Guest’s Right to Cancel Accommodation Contract

1. Guests may cancel an accommodation contract by notifying the Hotel.
2. Where a guest cancels all or part of an accommodation contract due to reasons attributable to the guest (except where the guest cancels the contract prior to payment in cases where the Hotel has designated a deposit payment deadline pursuant to Article 3, paragraph 2), cancellation fees shall be charged in accordance with Appendix 2. This provision shall apply only where, at the time of agreeing to the special arrangement under Article 4, paragraph 1, the Hotel notified the guest of their obligation to pay cancellation fees upon cancellation of the accommodation contract.
3. Where a guest fails to arrive by 8:00 PM on the scheduled date of arrival without prior notice (or two hours after the notified estimated arrival time where such time has been specified in advance), the Hotel may treat the accommodation contract as having been cancelled by the guest.

Article 7 — Hotel’s Right to Cancel Accommodation Contract

1. The Hotel may cancel an accommodation contract in the following circumstances. This provision shall not be construed as permitting the Hotel to refuse accommodation in cases other than those set forth in Article 5 of the Inn Business Act.
   • 1. Where there are reasonable grounds to believe that a guest intends to engage in, or has engaged in, conduct contrary to laws and regulations, public order, or standards of decency in connection with the stay.
   • 2. Where the guest is determined to fall under any of the following categories (i) through (iii):
     • (i) An organized crime group, organized crime group member, associate member of an organized crime group, organized crime group affiliate, or any other antisocial force
     • (ii) A corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member
     • (iii) A corporation any of whose officers is an organized crime group member
   • 3. Where the guest has engaged in conduct that causes significant inconvenience or disturbance to other guests.
   • 4. Where the guest is a patient or person equivalent thereto with a specified infectious disease.
   • 5. Where violent demands have been made, or unreasonable burdens beyond a reasonable scope have been requested in connection with the accommodation (except where the guest is requesting the removal of social barriers pursuant to Article 7, paragraph 2, or Article 8, paragraph 2 of the Disability Discrimination Elimination Act).
   • 6. Where the guest has repeatedly made requests to the Hotel that constitute an unduly burdensome demand likely to significantly impede the provision of accommodation services to other guests, as specified in Article 5-6 of the Enforcement Regulations of the Inn Business Act.
   • 7. Where accommodation cannot be provided due to force majeure events such as natural disasters.
   • 8. Where the circumstances fall within the scope of the Kagawa Prefecture Travel Agency Act Enforcement Ordinance.
   • 9. Where the guest fails to comply with the Hotel’s usage rules posted within the premises regarding prohibited conduct (limited to those necessary for fire prevention purposes), including smoking in guest rooms or tampering with fire safety equipment.
2. Where the Hotel cancels an accommodation contract pursuant to the preceding paragraph, no charges shall be levied for accommodation services not yet received by the guest.

Article 7-2 — Explanation of Cancellation of Accommodation Contract

1. Where the Hotel cancels an accommodation contract pursuant to the preceding article, the guest may request that the Hotel provide an explanation of the reasons for such cancellation.

Article 8 — Registration upon Check-In

1. On the day of arrival, guests shall register the following information at the Hotel’s front desk:
   • 1. Name, address, and contact information of the guest.
   • 2. For foreign nationals without a registered address in Japan: nationality and passport number.
   • 3. Any other information the Hotel deems necessary.
2. Where a guest intends to pay the charges described in Article 12 by means of a traveler’s check, accommodation voucher, credit card, or other method accepted in lieu of currency, such documents or cards shall be presented at the time of registration under the preceding paragraph.

Article 9 — Hours of Guest Room Use

1. Guest rooms may be used from 3:00 PM on the day of arrival until 11:00 AM the following morning. In cases of consecutive overnight stays, rooms may be used throughout the day except on the dates of arrival and departure.
2. Notwithstanding the provisions of the preceding paragraph, the Hotel may permit use of guest rooms outside the hours specified therein. In such cases, the following additional charges shall apply:
   • 1. Up to 3 hours beyond the designated time: 30% of the room rate
   • 2. Up to 6 hours beyond the designated time: 50% of the room rate
   • 3. More than 6 hours beyond the designated time: 100% of the room rate

Article 10 — Compliance with Usage Rules

1. Guests shall comply with the Hotel’s usage rules as posted within the premises.

Article 11 — Hours of Operation

1. The hours of operation for the Hotel’s principal facilities and services shall be as indicated on notices posted at each location, in written materials, or via in-room tablet devices.
2. Hours of operation may be temporarily changed when deemed necessary or unavoidable. In such cases, guests will be notified by appropriate means.

Article 12 — Payment of Charges

1. The breakdown of accommodation charges and other fees payable by guests shall be as set forth in Appendix 1.
2. Payment of the accommodation charges and other fees described in the preceding paragraph shall be made at the front desk upon departure or upon request by the Hotel, using currency or other accepted methods including traveler’s checks, accommodation vouchers, credit cards, or equivalent means recognized by the Hotel.
3. Accommodation charges shall be levied even where the Hotel has made a guest room available for use and the guest chooses not to occupy it.

Article 13 — Hotel’s Liability

1. The Hotel shall compensate guests for any damages arising from the performance or non-performance of accommodation contracts and related agreements. This provision shall not apply where such damages are not attributable to the Hotel.
2. The Hotel maintains ryokan liability insurance to address the unlikely event of fire or other emergencies, in addition to its ongoing fire prevention efforts.

Article 14 — Handling of Inability to Provide Contracted Guest Room

1. Where the Hotel is unable to provide a guest with the contracted room, the Hotel shall, with the guest’s consent, endeavor to arrange alternative accommodation of equivalent conditions at another facility.
2. Notwithstanding the preceding paragraph, where the Hotel is unable to arrange alternative accommodation, the Hotel shall pay the guest a compensation fee equivalent to the applicable cancellation fee, which shall be applied toward any damages. However, no compensation fee shall be paid where the inability to provide the room is not attributable to the Hotel.

Article 15 — Handling of Deposited Items

1. The Hotel shall compensate guests for any loss, damage, or other harm to items, cash, or valuables deposited at the front desk, except where such loss or damage results from force majeure. However, for cash and valuables, where the Hotel has requested disclosure of their type and value and the guest has failed to provide such disclosure, the Hotel’s liability shall be limited to ¥150,000.
2. The Hotel shall compensate guests for any loss, damage, or other harm to items, cash, or valuables brought into the Hotel but not deposited at the front desk, where such loss or damage results from the Hotel’s willful misconduct or negligence. However, for items whose type and value were not disclosed in advance, the Hotel’s liability shall be limited to ¥150,000, except in cases of willful misconduct or gross negligence on the part of the Hotel.

Article 16 — Storage of Guest Baggage and Personal Belongings

1. Where a guest’s baggage arrives at the Hotel prior to the guest’s arrival, the Hotel shall accept responsibility for its storage only where prior consent has been given, and shall return it to the guest upon check-in at the front desk.
2. Where baggage or personal belongings are found to have been left behind by a guest after check-out and the owner can be identified, the Hotel shall contact the owner and seek their instructions. Where no instructions are received or the owner cannot be identified, the items shall be stored for seven days including the date of discovery and thereafter reported to the nearest police station.
3. The Hotel’s liability for storage of baggage and personal belongings under the preceding two paragraphs shall be governed by Article 15, paragraph 1 in the case of paragraph 1 of this article, and by Article 15, paragraph 2 in the case of paragraph 2 of this article.

Article 17 — Parking Liability

1. Where a guest uses the Hotel’s parking facilities, the Hotel provides access to the space only and does not assume responsibility for the management or security of the vehicle, regardless of whether the vehicle key has been deposited. However, where damage is caused through the Hotel’s willful misconduct or negligence in the management of the parking facilities, the Hotel shall bear liability for such damages.

Article 18 — Guest’s Liability

1. Where the Hotel sustains damages due to the willful misconduct or negligence of a guest, such guest shall compensate the Hotel for those damages.

Article 19 — Protection of Personal Information

1. Personal information disclosed by guests in connection with an accommodation contract shall be managed in accordance with the Act on the Protection of Personal Information.

Article 20 — Governing Language

1. These Terms and Conditions are prepared in both Japanese and English. In the event of any inconsistency or discrepancy between the two versions, the Japanese version shall prevail.

Article 21 — Amendment of Terms and Conditions

1. These Terms and Conditions constitute standard form contract terms under the Civil Code and may be amended pursuant to the provisions of the Civil Code where such amendment is in the general interest of guests or where there are reasonable grounds necessitating such amendment.
2. Any amendment to these Terms and Conditions shall be published on the Hotel’s designated website and shall take effect from the effective date specified at the time of publication. Guests will also be notified of any amendments via notices posted at relevant locations within the premises, in written materials, or via in-room tablet devices.

Article 22 — Jurisdiction and Governing Law

1. All disputes arising in connection with accommodation contracts and related agreements governed by these Terms and Conditions shall be resolved in accordance with the laws of Japan.
2. For all disputes arising in connection with accommodation contracts and related agreements governed by these Terms and Conditions, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance by agreement of the parties.

	Breakdown
Total charges payable by the guest	Accommodation charges:	①Basic accommodation fee (room rate or room rate + meals)
	Additional charges:	②Food and beverage charges (excluding those included in ①) and other facility usage charges ③Service charge (② × 10%)
	Taxes:	④Consumption tax ⑤Bathing tax

1. Basic accommodation charges are as set forth in the rate schedule posted at the front desk and in guest rooms.
2. No charge will be levied for children of preschool age for whom no bedding or meals are provided.
3. Additional charges will apply for extra beds.
4. In the event of any amendment to applicable tax laws, the amended provisions shall apply.

Number of Rooms	Date Cancellation Notice Received
1–4 rooms	7–3 days prior	2 days prior	1 day prior	Same day / No-show(no contact)
	20%	50%	80%	100%
5 or more rooms	60–31 days prior		30 days prior – same day / No-show (no contact)
	50%		100%

1. The figures represent the cancellation fee as a percentage of the total accommodation charges.
2. Where a reservation is modified to shorten the length of stay, a cancellation fee equivalent to one night (the first night) shall be charged regardless of the number of nights by which the stay is shortened.
3. Cancellation fees differing from those set forth above may apply to accommodation packages, plans, or other individual special arrangements separately organized by the Hotel.